Privacy Policy — Rocket Routers UK

Last updated: March 2026

    This Privacy Policy explains how Rocket Routers collects, uses and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). These rules apply across the whole of the United Kingdom, including Scotland, Wales and Northern Ireland.
  

1. Who We Are

Rocket Routers is the data controller responsible for your personal data. This means we determine why and how your personal data is used.

Contact details:
Email: info@rocketrouters.co.uk
Website: www.rocketrouters.co.uk / www.rocketrouters.com

Note: A full registered address will be added here upon company formation.

2. What Data We Collect

We collect personal data when you interact with our website or place an order. The data we collect includes:

Type of Data	Examples	Why We Collect It
Identity Data	First name, last name	To process and fulfil your order
Contact Data	Email address, phone number	To send order confirmations and delivery updates
Address Data	Billing and delivery address	To deliver your order and process returns
Transaction Data	Order details, payment confirmation	To process payment and maintain financial records
Technical Data	IP address, browser type, device	To ensure the website works correctly and securely
Usage Data	Pages visited, time on site	To improve our website and understand customer needs
Communications Data	Enquiry form submissions, emails	To respond to your questions and provide support

We do not collect or store your card payment details. All payment data is handled directly and securely by Stripe. Please refer to Stripe's Privacy Policy for details of how they handle your payment data.

3. How We Collect Your Data

We collect data in the following ways:

Directly from you — when you place an order, submit a contact form, or send us an email
Automatically — via cookies and similar technologies when you browse our website
From third parties — from payment processors such as Stripe, and analytics providers such as Google Analytics

4. Legal Basis for Processing Your Data

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

Contract — processing is necessary to fulfil your order and deliver your goods
Legal obligation — we are required to keep certain financial records for tax and accounting purposes
Legitimate interests — to improve our website, prevent fraud and communicate with you about your orders
Consent — where you have opted in to receive marketing communications from us

5. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your orders
To send order confirmations and dispatch notifications
To handle returns, refunds and warranty claims
To respond to your enquiries and provide customer support
To comply with our legal and regulatory obligations
To improve our website and product offerings
To detect and prevent fraud
To send you marketing communications, where you have consented to receive them

We will never sell your personal data to third parties. We will never share your data with third parties for their own marketing purposes.

6. Who We Share Your Data With

We may share your personal data with the following trusted third parties, solely for the purposes described in this policy:

Stripe — to process your payment securely
Delivery carriers (e.g. Royal Mail, DPD, DHL) — to deliver your order
Google Analytics — to analyse website usage (anonymised data only)
Cloudflare — our website hosting and security provider
Zoho — our email service provider

All third parties we work with are required to respect your privacy and handle your data in accordance with UK GDPR. We do not allow them to use your data for their own purposes.

7. Cookies

Our website uses cookies — small text files stored on your device — to help us provide you with a better experience. We use the following types of cookies:

Strictly necessary cookies — essential for the website to function. These cannot be disabled.
Analytics cookies — to understand how visitors use our site (via Google Analytics). These are only set with your consent.
Functionality cookies — to remember your preferences and improve your experience.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies, visit www.aboutcookies.org.

8. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting and reporting requirements:

Order and transaction data — 7 years (as required by HMRC for tax purposes)
Customer enquiry data — 2 years from last contact
Marketing data — until you withdraw consent or opt out
Technical/analytics data — up to 26 months

After these periods, your data will be securely deleted or anonymised.

9. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

Right to access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct inaccurate or incomplete data
Right to erasure — you can ask us to delete your data in certain circumstances ("the right to be forgotten")
Right to restrict processing — you can ask us to pause the use of your data in certain circumstances
Right to data portability — you can request your data in a structured, commonly used format
Right to object — you can object to our processing of your data based on legitimate interests or for direct marketing
Right to withdraw consent — where we rely on consent to process your data, you can withdraw it at any time

To exercise any of these rights, please contact us at info@rocketrouters.co.uk. We will respond within one calendar month. We will not charge you for making a request unless it is manifestly unfounded or excessive.

These rights apply whether you are based in England, Wales, Scotland or Northern Ireland.

10. Data Security

We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it against accidental loss, unauthorised access, alteration or disclosure. These measures include:

SSL/TLS encryption for all data transmitted through our website
Secure payment processing via Stripe (PCI DSS compliant)
Access controls limiting who within our business can access your data
Regular security reviews of our systems and processes

No data transmission over the internet is ever completely secure. While we take all reasonable steps to protect your data, we cannot guarantee the security of data you transmit to us.

11. International Data Transfers

Some of our third-party service providers may process data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place in accordance with UK GDPR, such as Standard Contractual Clauses or adequacy decisions.

12. Marketing Communications

We will only send you marketing emails if you have explicitly opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@rocketrouters.co.uk.

We do not send unsolicited marketing text messages or make unsolicited marketing calls.

13. Children's Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

14. How to Complain

If you are unhappy with how we have handled your personal data, please contact us first at info@rocketrouters.co.uk and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Website: www.ico.org.uk
Helpline: 0303 123 1113

If you are based in Scotland, you may also contact the ICO's Scottish office. The ICO is the relevant authority for data protection across the whole of the United Kingdom.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@rocketrouters.co.uk
Website: www.rocketrouters.co.uk / www.rocketrouters.com